About Us

PLEASE NOTE during the on-going worldwide COVID-19 pandemic, our customer service team members will be available at the following times;

PHONE: Monday to Friday, 9am to 6pm ONLY.

EMAIL: Monday to Friday 8am - 8pm and Saturday to Sunday, 9am – 4pm.

Our Returns Policy has also been extended to 90 Days during this period.

Our website is managed by Fanatics (International) Ltd.

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for over 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga and Ligue 1 clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1, esports and Tennis.

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.

The Le Tour de France Online Store at boutique.letour.fr is operated under licence by Fanatics.

This page gives details of how you can contact us - please use whichever method is most convenient.

Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

+44 (0) 330 222 0380.

The Telephone Orders line is currently available from 8am – 8pm, Monday to Friday, 9am - 4pm Saturday and Sunday.

Contacting Us by Telephone

Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have.

+44 (0) 330 222 0380.

Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -

Bank and other Public Holidays in England 10am – 4pm

Contacting Us by Email

We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to customer.services@boutique.letour.fr.

Contacting Us by Post

You can of course write to us at any time using the address below:

Le Tour de France Online Store

c/o Fanatics

Greengate

Manchester

England

M24 1FD